All new tents are warranted against manufacturing defects. This warranty is for one year from the date of purchase. Defects are limited to any defect which is a direct result of the manufacturing process. This warranty does not imply, or express coverage for any damage done to the tents as a result of normal wear and tear, or storm damage. Excluded as well, are pin holes, punctures or abrasions which can and do occur during shipping, storage and handling. Additionally, and specifically, rope burns caused by pulling the center pole rope out from under the tent while the tent is still rolled up in a roll will not be covered under this warranty.

Shipping Liability

Once a shipment has been picked up by the freight carrier, 360tents, LLC has no control over the timely delivery of the shipment, or damages which may occur. 360tents, LLC cannot guarantee that a shipment will be delivered on time as promised by the freight carrier. If your shipment is damaged, please do not sign the shipping papers as being “received in good order”. Make a note of the damage on the bill of lading which the truck driver asks you to sign. Also have the driver sign the bill of lading and acknowledge the damage. We will do all we can to assist you if your shipment is damaged. **Tent poles can be damaged by the freight company during shipping. Damaged poles are not covered in any way for factory exchange. A claim must be filed with the shipper to collect for damages done to poles.

Exchange Policy

All purchases are final. 360tents does not have a buy back or refund program. Exchanges can only be made in the event of manufacturing defect. Returns without prior authorization will be refused. Exchange will not be authorized without photographic proof of the alleged defect. The required format for photographic evidence is digital. If defect is deemed by 360tents to be a non manufacturing defect such as abrasion, pin holes, cuts or tears which are the result of shipping, handling or storage, the product in question will not be approved as a warranty exchange.

Shipping arrangements for returning any tent are the sole responsibility of the customer. Freight charges for shipping the tent back to 360tents must be prepaid by the customer. Freight charges for replacement tents must be prepaid to 360tents by the customer before a replacement tent or part can be sent to the customer.

Required Permits

360tents, LLC has no knowledge of applicable city or county building or tent permits in your area. It is the buyers sole responsibility to investigate applicable permits required in the area prior to purchasing their tent.


360tents, LLC are as water tight as they can possibly be made. However, a tent by nature does allow some leakage. The side walls are removable by design. This tends to allow water to enter where the walls are connected to tent during windy conditions. Also, sectional or expandable type tents are designed with a lace line which connects the sections together. The lace line is covered by a weather flap, which helps to minimize leakage. However, some leakage can and may occur directly underneath the lace lines.

Cancellation Policy

We are a custom manufacturing company and require 50% of the order in hand prior to beginning the manufacturing process. This is a non-refundable payment against the total order.


360 Tents, P.O. Box 707 Temple, TX 76503-0707

254.773.1800 PHONE 254.773.0088 FAX 866.341.9792 TOLL FREE

Hours: 7am - 3:30pm M-F

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We configure systems or manufacture tents in accordance to your project request.

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360Tents repairs products with one of the quickest turn around times in our field.